The European Broadcasting Union (EBU), the organiser of the Eurovision Song Contest (ESC), has released an updated Privacy Notice effective from 31 March 2026 regarding the collection, processing, and protection of personal data for individuals who create Eurofan accounts and participate in the ESC ticket pre-registration process.

Scope and Purpose

This Privacy Notice explains how the EBU collects and manages data in compliance with the EU General Data Protection Regulation (GDPR), the Swiss Federal Act on Data Protection, and other applicable laws. It covers personal data provided directly by users through ESC digital platforms and information collected automatically for security and platform performance.

Data Collected

  • Account and Pre-Registration Data: Personal identification details, contact information, ticket preferences, and communication consents.
  • Technical and Interaction Data: IP address, browser details, device data, log files, and engagement data such as email opens and clicks.
  • Voluntary Special Data: Sensitive information such as disabilities, provided on a voluntary basis.

Data Usage and Sharing

The EBU processes personal data to manage accounts, facilitate ticket pre-registration and sales, analyse user engagement, and comply with legal obligations. Personal data is shared with partners and subcontractors strictly on a need-to-know basis and in line with this policy. Third-party service providers operate under their own privacy policies, and the EBU is not responsible for their data handling.

User Rights and Data Security

Users retain control over their data with rights to withdraw consent, opt out of marketing communications, access and rectify information, and request deletion. The EBU employs standard technical and organisational measures to protect personal data and encourages users to maintain strong login credentials.

Additional Information

  • The shared authentication system enables secure login across Eurovision platforms without automatic access to unrelated environments.
  • Cookies are used for essential technical functions and to improve user experience, with consent requested where applicable.
  • Minors under 18 years are advised not to register without parental consent.
  • Data retention aligns with service needs and a defined deletion policy.

For inquiries about personal data handling and privacy rights, users can contact the EBU data protection team at privacy@ebu.ch.